Refund policy

Refund & Return Policy

Effective Date: September 18, 2026

At Talashify, we want every customer to have a smooth and satisfying shopping experience. If you receive a product that is damaged, defective, or not what you ordered, we are here to help. Please review our return and refund guidelines below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the following conditions:

The product must be unused and in its original condition.
All original packaging, tags, accessories, and included items must be intact.
You must provide your order number or proof of purchase.
The product must not show signs of misuse, alteration, or accidental damage.

2. Items That Cannot Be Returned

The following items are generally not eligible for return:

Products damaged through improper use or handling.
Items purchased during clearance or marked as final sale.
Customized or personalized products.
Products that have been used, altered, or returned without their original packaging.

Certain personal-care or hygiene-related products may not be eligible for return once opened.

3. Damaged or Incorrect Orders

If your parcel arrives damaged, opened, or contains the wrong item:

Record a clear unboxing video when opening your parcel.
Take photographs of the product and its packaging.
If the parcel appears damaged or tampered with, mention the issue on the courier's delivery receipt before accepting it, where possible.
Contact our support team as soon as possible.

Claims may require photo or video evidence for verification.

4. How to Request a Return

To initiate a return:

Contact us through WhatsApp or email within 7 days of delivery.
Share your order number, the reason for your request, and relevant photographs or videos.
Wait for confirmation from our support team.
If your request is approved, we will provide instructions for returning the product.

Please do not send an item back without receiving return instructions from Talashify.

5. Refunds

Once your returned item has been received and inspected:

Approved refunds will be processed within 5–10 business days.
The refund method will depend on your original payment method and the arrangement agreed upon with our support team.
Original delivery charges are generally non-refundable, except where the issue is caused by Talashify, such as an incorrect or defective product.
For change-of-mind returns, the customer may be responsible for return shipping costs.

The actual time for a refund to appear in your account may depend on your bank or payment provider.