Shipping policy

Shipping & Delivery Policy

Effective Date: September 18, 2026

At Talashify, we aim to make sure your order reaches you safely and on time. This policy explains how we process, dispatch, and deliver orders across Pakistan.

1. Delivery Coverage

We offer delivery to locations across Pakistan through third-party courier services.
International shipping is currently unavailable.
Delivery availability may depend on the destination and courier coverage.

2. Estimated Delivery Time

Our estimated delivery timelines are:

Major cities: 2–5 business days.
Other and remote areas: 5–7 business days.

These timelines are estimates and may vary due to public holidays, weather, courier delays, address-related issues, or other circumstances beyond our control.

3. Shipping Charges

Applicable delivery charges, if any, will be communicated during checkout or before order confirmation.

Any promotional free-delivery offer will be subject to its specific terms and conditions.

4. Order Processing

Orders are generally prepared for dispatch within 24–48 hours after confirmation.
Cash on Delivery orders may require verification through a phone call or WhatsApp message.
Orders may be delayed if the provided contact details or delivery address are incomplete.

5. Order Tracking

Once your order has been dispatched, we may share the tracking details with you through WhatsApp, SMS, or email, depending on the available courier service.

You can use the tracking number on the relevant courier's website to check your shipment status.

6. Packaging & Damaged Parcels

We take reasonable care to pack orders securely before dispatch.

If your parcel arrives damaged, torn, or appears to have been tampered with:

Check the package before accepting it, whenever possible.
Mention the issue on the courier delivery receipt.
Take clear photographs or record an unboxing video.
Contact Talashify support promptly with the details.

This information may be required to investigate a delivery-related claim.

7. Areas Outside Courier Coverage

Some addresses may be classified as non-serviceable areas by our courier partners.

If delivery to your address is unavailable, the courier may arrange collection from a nearby hub. In such cases, the courier may provide the hub address and collection instructions.

8. Failed Delivery Attempts

If a courier is unable to deliver your order after multiple attempts, the parcel may be returned to us.

A new delivery attempt may be arranged where possible. Additional shipping charges may apply, depending on the circumstances.

9. Delivery Delays

Talashify is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, courier disruptions, public holidays, or incorrect customer information.

We will make reasonable efforts to assist you in resolving delivery issues.